Frequently Asked Questions

How do I use the SOU tablets?

It’s simple. Fill your 350ml Glass Bottle with warm tap water, drop in one SOU tablet, and wait 30 minutes for it to fully dissolve.

Why is your bottle 350ml when others are 250ml?

We believe in better value and a better experience. Most industry-standard dispensers are 250ml, but SOU provides 40% more luxury foam in every refill. This means fewer refills for you and a more substantial feel on your sink.

How long does one tablet last?

For a typical household, one tablet lasts approximately 4–6 weeks. Since you get 40% more volume per refill than the market average, you’ll find yourself refilling less often.

Is the soap safe for sensitive skin?

Absolutely. Our flagship hand soap is formulated with Sodium Lauroyl Glutamate, a high-quality amino acid surfactant often found in premium skincare. It cleanses deeply without stripping your skin of its natural moisture. It is also Sulfate & Paraben Free

Do you offer a subscription for refills?

Yes! To ensure you never run out, we offer a flexible subscription service. You can save on every refill and adjust your frequency at any time.

How should I store the product?

Store it in a cool, dry place away from direct sunlight as exposure to light and heat can degrade its effectiveness.

When will I receive my order?

For our Singapore customers, orders typically arrive within 3-5 business days. International shipping times vary by location.

What should I do if there is a problem with my order?

If you experience any issues with your order, please email us at hello@sou.com.sg with your order details, and we'll assist you in resolving the issue promptly.